BT has announced its decision to withdraw the Redcare service with effect from August 2025

March 11, 2024

white and black police car on road during daytime

One of the UK’s leading alarm signalling systems, BT Redcare, will shut down from 1 August 2025 leaving thousands of customers to find a suitable alternative. Customers whose intruder and fire alarms are connected to BT’s Redcare signalling system should act quickly to find an alternative supplier after it was announced the service will shut down next year. 

Redcare is one of the leading suppliers of alarm signalling systems for both commercial and residential properties in the UK, serving around 100,000 customers. The system sends an alert to the key holder and/or the police if the alarm is activated.

 

It is thought that hundreds of thousands of private customers and businesses will be affected, and insurers have warned that customers using the provider will need to find an alternative supplier. With the imminent closure, Redcare customers are likely to receive communications from various alarm maintenance companies with alternative solutions.

It’s critical to select a replacement service that matches or exceeds the performance level of Redcare.

Acting promptly is recommended, as approaching the August 1 2025 deadline may lead to installation bottlenecks and product shortages.

 

It is important that the replacement service is:

  1. Installed by a company regulated by the National Security Inspectorate (NSI) which incorporates the National Approval Council for Security Systems (NACOSS) or a company regulated by the Security Systems and Alarm Inspection Board (SSAIB).

and

  1. Will be maintained in full working order under an annual maintenance contract with an appropriate alarm maintenance company or installer regulated by the National Security Inspectorate (NSI) which incorporates the National Approval Council for Security Systems (NACOSS) or a company regulated by the Security Systems and Alarm Inspection Board (SSAIB). Your insurer may require evidence of the maintenance agreement in the event of a claim.

 

Customers should maintain or enhance their current monitoring connection level to meet insurance policy requirements

If you are uncertain about an alternative system meeting the requirements of your insurance policy, you should contact us before committing to a new agreement.

 

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